Refund Policy

When your bid is outbid and removed from the BidWall wall, we initiate a refund of your bid payment via Razorpay. Refunds are idempotent — each payment is refunded at most once.

Refund status progresses: OUTBID → REFUND_PENDING → REFUNDED. We only mark refunds complete when Razorpay confirms processing.

If a technical error occurs (payment captured but bid not activated), contact support with your Razorpay payment ID within 7 days.